Managed Service & Support Plans

At Lero9, we genuinely care about our clients success and are committed to providing a high level of personalised service.
We understand that each business is different and that support requirements may vary over time, therefore we provide flexible support plans tailored to meet your unique business requirements all serviced by an experienced team of ecommerce professionals.

Magento Support When You Need it

Unscheduled downtime or incidents can have a significant impact on your brand’s reputation, customer satisfaction and sales.

Expert technical support when you need it

In a competitive online marketing space, it’s important that your store delivers optimal performance and relevant features for your customers. Therefore we provide a Managed Service Plan to protect your customers and safeguard your online business with a preventative security plan.

In a competitive online market space, it’s important that your store delivers optimal performance and relevant features for your customers. To maximise online revenue and offer a superior customer experience underpin your online business with expert Magento support.

E-commerce Security Patches

Protect your customers and safeguard your business
Proactive security for peace of mind

Unfortunately, there are a myriad of security threats that could potentially harm your website, and as legitimate e-commerce software keeps evolving, so does the complexity of cyber crime.

Responsible retailers know that it’s important to have a preventative security update plan in place before trouble occurs. As a Magento Professional Partner it’s our obligation to provide your retail business with regular security updates to help safeguard your customers and business – providing you with peace of mind.

A majority of security-related checks are based upon preventing break-ins, hacks, and attacks through applying regular security patches as they become available.

Magetrack – Expert E-commerce Consultancy

Continuous business improvement program

Magetrack is a performance program that combines performance monitoring and e-commerce consulting. Magetrack enables you to draw from our collective knowledge and extensive experience working with stores across a broad range of industry verticals.

Our program provides regular key performance monitoring of your online retail store, with strategic action steps aimed at improving conversion and increasing the average order value of your customers. We’ll advise you of the key trends in the world of e-commerce to help you stay one step ahead of your competition.

Our focus is to help our clients demystify and understand their data, then use the findings to implement change by using leading marketing and performance optimisation tools in the Magento ecosphere.

Our Services

  • Measurement Planning & Data Analysis
  • Reporting & Analytic Tool Setup – Google Analytics, ClickTale, etc.
  • Multivariate and A/B Split Testing on Layout, Messages, Products and Offers
  • Landing Page Optimisation
  • Conversion Funnel Optimisation
  • Customer Communication Strategy
  • Loyalty Program Planning & Setup
  • Lifecycle-based Communications Planning & Execution

Looking for a reliable e-commerce support partner?